Thank you for choosing our service. Here’s key info about shipping timelines, costs, and terms:
Delivery Range
Only ships within the United States
Shipping Costs
We offer free shipping on orders over $35 within the continental United States; for orders under $35, a flat shipping fee of just $5 applies.
Processing & Delivery Times
Processing: 1-2 business days (Mon-Fri, excluding U.S. public holidays)
Delivery: 3-5 business days after shipping (total time = processing + delivery)
Cutoff Time: Orders placed before 5:00 PM (UTC+08:00) China Standard Time on business days will be processed the same day. Orders placed after this cutoff time will be processed on the next business day.
Address & Order Modifications
Review your shipping address carefully before ordering
No address changes after shipment
For urgent edits, contact customer service immediately (we’ll help if processing hasn’t started)
Taxes & Duties
All displayed prices are final.
Tracking & Carriers
Get a confirmation email with tracking number and link once shipped
Partner carriers: UPS, FedEx, DHL (reliable delivery)
Track via the carrier’s website with your tracking info
Lost or Missing Packages
If your package is marked as delivered but not received:
Check your shipping address and delivery area (mailbox, front door, neighbors)
Contact the carrier with your tracking number
If still not found, contact us within 2 days of the delivery date. We will assist with a carrier claim.
Incorrect address orders are not covered
Claims require carrier verification
Approved claims may result in a replacement or refund
Additional Notes
Unforeseen delays (weather, carrier issues) may occur—we’ll notify you promptly of major delays
loading